How do I contact Dividonic?
You can contact Dividonic by emailing hello@dividonic.com. Email is usually quickest for anything that needs a written answer, and we reply from the same address. Please don't send ID documents, bank details or passwords, because we never need them. Our other contact details are listed below.
- hello@dividonic.com
What can Dividonic help with?
Dividonic can help with anything about this website: how the call back form works, what we've written on a page, a mistake you've spotted, or your personal data. We can also confirm whether a message claiming to come from us is genuine. We can't give personal investment advice.
- Questions about a page, or a fact you think is wrong.
- Checking whether your call back request went through.
- Deleting your details or withdrawing consent: email privacy@dividonic.com.
- Reporting a suspicious email, call or website using our name.
- Accessibility problems with this site.
Who do I contact about my account?
Contact the provider about your account. That includes logging in, payments, withdrawals, statements, changing your risk level and anything to do with your investments. The provider holds your account and money, so only its team can see your details or act on them. We have no access at all.
Use the contact details on the provider's website. To be sure you're on the real site, compare the web address and phone number with the ones on the register; see how to check the provider.
How do I make a complaint?
How you complain depends on what went wrong. Complaints about your investment or account go to the provider through its own complaints process. Complaints about this website or how we handled your details come to us at complaints@dividonic.com. Our complaints page explains the steps and time limits for both.
Read our complaints page, or see the complaints process on the provider's website.